Customer Reviews

Most people make buying decisions based on personal recommendations. Our Crowd Review Intelligence keeps you up to date with current cruise reviews. Using AI-driven sentiment and semantic analysis, we interpret a huge volume of textual online reviews at once. To increase your customer satisfaction.

Reviews Machine with heart and dislike button

Customer Reviews


Positioning & Trends

Understand the big picture and know exactly where cruise products are positioned in the market from a customers point of view. Showing the average customer rating for key areas per ship, our cruise review analyzer allows you to easily compare cruise ship ratings and cruise line ratings.
Monitor the changes in customer satisfaction by comparing the latest cruise ratings to older ones. This is how you keep up to date with what’s happening onboard!

Cruise Advisory Tool Dashboard Reviews Section
four papers with pink lines, symbol for review analysis

Semantic & Sentiment Analysis

We offer semantic and sentiment analysis using product review data. Our cloud-based solution can be used on consumer facing websites, for research and education and for competitor analyses.

Rating Scale with blue Ship Symbol

Quick-to-Read Summary

Our technology automatically transforms the collected data into a summary displaying all rating aspects at a glance. The AI contextualises feedback and groups the reviews into various clusters. This way we can identify the most positive and negative mentioned attributes of a cruise.

Smartphone with statistics

Easy Access Options

Access customer feedback from your mobile device or tablet wherever you are. You can enter through the data source directly via e.g. CSV or API or through your own data studio access. It’s also possible to get the review results for specific cruise ships as a composite PDF one-pager.


How do you profit from our Review Analysis?

Travel Agents / Host Agencies

Stay up to Date 

No two customers are the same. Using semantic and sentiment analysis we can not only gain insights into customer satisfaction and customer sentiments, but also derive demographic information. Splicing this data based on the type of customer, you will be able to make high-quality cruise proposals to your clients. 

With cruise lines and services changing all the time it can be challenging to keep up to date – particularly on cruise lines you may not sell all the time. With our cruise review analyzer you can quickly see what the onboard facilities are and how important they may be to your customer. 


Save Time and Resources

Stop searching, analyzing and interpreting numerous online reviews with millions of phrases yourself. Our easy-to-use solution provides you with a convenient overview for you and your customers in just a few clicks. Use the gained insight directly thanks to our well-structured and easy-to-read visualizations. Whether you want to display the data on your website for customers, in the extranet or use it for your own evaluation.

Cruise Lines

Be One Step ahead of Your Competitors

Gain customer review data, benchmark yourself against competitors and identify cruise line strengths and weaknesses. Using our review analyzer module you are already looking ahead in contrast to your competitors. Especially AI as the foundation of our technology offers you and your customers future potential and will make you a pioneer in the tourism industry. As the vast majority of companies don’t use the power of AI and the expertise of the employees in this field is and will remain far from being fully developed.


Turn Data into Action

Use our superior data to get insights and ratings to track and identify what your customers value most and what they criticize. Make data based decisions, convert them into actions and build better products or services based on diverse customer feedback. Implementing improvements and adjusting the aspects that are most important to your clients will lead you to exceed the expectations of your customers. This will not only raise the customer satisfaction and customer trust to a whole new level, but also contribute to more positive reviews, less negative reviews and increase your revenue.

Customer Review Network whit thumb and people symbols connected

How does our
technology work?

Cruisewatch wants to analyze not only what people write about cruises, but what they actually mean. This is why we use machine learning and natural language processing to cluster feedback.
At the same time, we derive demographic data (e.g. traveler type) of the customers who write a review. Linking this with the statements of the online customer reviews provides valuable insights into target groups and needs.

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Want to be ahead of the market?

Take advantage of our Crowd Review Intelligence today! And since reading and writing hotel reviews, restaurant reviews, or other product feedback is part of our everyday life, our customer review technology can be applied to a variety of industries beyond the cruise market.

Supported by
Funded by EU für Niedersachsen Logo