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Cruisewatch and Ambassador Cruise Line Join Forces and Ambassador Cruise Line Join Forces to Revolutionize Customer Service in the Cruise Industry

Setting Sail for Unmatched Cruise Experiences: A Dynamic Partnership Redefining Industry Standards

Hanover, Germany -, a leading provider of voice and text analytics solutions, is delighted to announce its strategic partnership with Ambassador Cruise Line, Britain’s growing premium value no-fly cruise line with the two ships Ambition and Ambience. Together, they are poised to transform customer service in the cruise industry through advanced text analytics capabilities.

In an era where exceptional customer service is a key differentiator and a driver to customer satisfaction,'s innovative technology aims to empower travel companies to enhance their customer support operations. By analyzing customer requests and automatically understanding their content and the customer sentiment, enables cruise lines like Ambassador to deliver personalized and efficient service.
"Our partnership with Ambassador marks an important milestone in the travel industry," said Markus Stumpe, CEO of "'s cutting-edge text analytics technology is designed to cater to the diverse needs of the travel industry, including cruise services. By leveraging our expertise, we can help Ambassador improve its customer service processes, streamline operations, and provide an exceptional cruise booking experience for their customers."

The approach is to automatically understand the customer contact reasons and to help optimizing this process. The goal is to deliver the relevant information to each customer at the right moment. This will help lower contact volumes and free up valuable time to provide personal advice to each customer. The ultimate goal is to increase the customer satisfaction while optimizing costs and sales too. 

"Ambassador is dedicated to simplifying the cruise booking process and providing outstanding  service to our guests," said Phil Gardner, CCO at Ambassador. "Teaming up with allows us to leverage their advanced text analytics capabilities, enhancing our ability to understand and address guest requests promptly and effectively. Our partnership with strengthens our commitment to delivering exceptional service to all those who book a sailing with us."'s technology offers a range of benefits for travel companies and their customers. By harnessing the power of AI-driven text analytics, travel companies can gain valuable insights into customer preferences, identify emerging trends, and make data-driven decisions to enhance their services. Customers can expect faster response times, personalized assistance, and a seamless booking experience.

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